We understand the frustration when there is a problem with your order and the need for it to be addressed immediately. We also know your time is valuable - So why waste it on writing emails, lengthy hold times, and automated phone systems that always seem to fall short of expectations?

We are proud to offer a frictionless method for our customers to obtain instant support for their orders via our self-service customer service tool!

  • Need to return an item? It's covered!
  • Is your product missing an accessory? It's covered!
  • Did your item get lost or damaged in transit? It's covered!

Simply click on the link below, select the web site you purchased from, and enter both your order # and shipping zip code. Our intuitive support tool will guide you through the steps to make sure your problem is solved instantly!


Still need to speak with a representative? Feel free to contact us by emailing support@chanx.com, and our representatives will assist as quickly as possible.

Office hours Monday-Friday, 8:00 AM-5:00 PM Pacific Time

Warranty and Returns

  • You may return a product for a refund within 30 Days if you are not completely satisfied. Defective products can be returned within 90 days for an identical replacement (if available). No refunds will be granted after 30 days.
  • For non-defective returns, the customer is responsible for the original and return shipping costs. ChanX will not provide a prepaid return label unless the wrong item has been shipped. A non-defective return will be charged a 15% restock fee.
  • If ChanX cannot reproduce the reason for a defective return, the customer will be responsible for all shipping costs and will be charged a 15% restocking fee unless the product is shipped back to the customer at their own expense.
  • If a defective product was purchased from ChanX as Sealed, Open Box, or Refurbished, the manufacturer Warranty applies. Please contact the manufacturer first for assistance or contact us prior to purchasing for specific warranty details.
  • Refunds will be processed to the customer's account 3-5 days after the return has been received at the authorized facility.
  • Returned product must be complete, in original boxes and packaging materials and contain all software, accessories, and blank warranty cards provided at time of original purchase. Customer will be charged the replacement cost of missing, damaged, or altered products and accessories, or returns may be refused at our discretion.
  • Software may be returned only if the factory seal remains intact and is subject to the remainder of this policy.

About ChanX

ChanX is one of the fastest growing closeout distributors in the US. We have over 15 years experience in consumer electronics distribution and are authorized by many of North America’s top manufacturers; Dell, Hewlett-Packard, Acer and more! Additionally, ChanX has partnerships with the countries top resellers, retailers, VAR’s, and dealers - giving us the necessary sales volume to negotiate the absolute best pricing available. A combination of elite experience and proprietary software has made us the preferred choice of customers and vendors alike.

Have a question or concern? Send us a message! We pride ourselves in our ability to build strong customer relationships and will respond/resolve any issues as quickly as possible to ensure you are completely satisfied.